I gave Optimum Online a talking to. They were a pain from the beginning; they'd call and send mail advertising for their "triple-play" for $99, and couldn't understand why or how I could only want internet. I had to call and wait on hold and stuff for a good half hour just to cancel the mail they kept sending. It had come to the point where they would send the same shitty ad in a priority mail envelop. They were probably thinking, "Maybe he just never received our informative pamphlet advertising the 'triple play.' Because why else would someone not get the 'triple play?' How can someone not watch TV or have a landline??"
I called them up to cancel and waited on hold for 25 minutes. When I finally got through, the guy was the worst. He was slow as molasses and awkwardly just keep the phone to his ear when he was "looking something up." Even though it wasn't the guy's fault, I told him Optimum Online (in the Bushwick area at least) is an embarrassment and they should be paying
me to use it. $50 for that shit is ludicrous. He offered to have someone come over and check out our modem and stuff and to give 15% off our next two months, but I just said to cancel it. I just got a bill for $70 and I'm waiting until I have the time and patients to either call and argue about it, or go over there and yell.